Assistant Hospitality Manager

KYN • Full-time • Whitchurch, GB • 2w ago

Assistant Hospitality Manager - Permanent

£15.50 per hour, 40 hours per week

KYN BICKLEY, Bickley Park Rd, Bromley BR1 2AZ

About KYN

KYN is a brand-new care home company focused on offering an elevated approach to care: Individualised journeys built around the needs and interests of our residents in beautiful surroundings with life-enriching practices.

Our first home, KYN BICKLEY, opened in February 2023. KYN BICKLEY is an 86-bedroom home offering each resident an elegant and comfortable bedroom, communal areas for dining and reclining; and inviting outdoor terraces overlooking landscaped gardens bordered by woodland. We have a further three care homes in development in London.

About the opportunity:

As a Assistant Hospitality Manager you will be responsible for:

To support the Hospitality Manager in creating a warm and welcoming atmosphere
To support the Life Enriching Activity Lead/Life Enriching Activity Co-ordinators in the implementation of a whole home approach to the provision of meaningful occupation for all residents, taking a proactive attitude towards the engagement of all residents at all times
To lead from the front in an operational and hands on role
To consistently deliver residents and their family members a five-star hospitality service, offering an experience whilst always aiming to exceed their expectations
The day-to-day management of the bar and waiting team and providing the highest quality of service with a well-trained and resident/relative focused team
To complete audits, stock and rota management
To ensure that health and safety/food safety standards are managed, trained, and adhered to, achieving the highest quality standards across KYN's hospitality teams
To build relationships with our residents and fully understand their individual needs
To be accommodating and flexible to the requests of our residents and their families within the agreed boundaries
To ensure compliance with the KYN allergen policy and all associated legislation and guidance
To develop, implement and review hospitality service standards and Standard Operating Procedures to ensure that we continually drive company standards and train the team to deliver these
To respond and seek appropriate solutions to resident complaints quickly, empathetically, and professionally
To ensure that KYN's Complaint Policy and Procedure is adhered to when dealing with feedback
To pre-empt any signs of residents and relatives' dissatisfaction with an aim to resolve them at the time
To ensure all hospitality sections/areas and teams are presented to the residents and their families in line with company policy and standards
To actively seek verbal feedback from our residents and relatives at every interaction
To write team rotas with the agreement of management/hospitality team
To order and accept all deliveries to Company policy/standards and legislative requirements
To adhere to all open and closing standards including cleaning
To be fully competent in all the administration and paperwork as set by KYN
To maintain brand standards as per the Brand Standards Manual
To achieve company standards on financial audits
To recognise and reward excellent performance within the Hospitality Team, encourage individual development and strive for excellent standards of service
With the Hospitality Manager, review the appraisals of the team and produce an action plan
To help, plan and organise team meetings
To assist in the management of full team meetings
To communicate all important company information to the team appropriately
To assist with the recruitment and selection of the team as needed
To assist with all on-job training as required
To monitor compliance with mandatory training across the hospitality team and support the Hospitality Manager to meet 100% compliance
To help the Hospitality Manager in conducting annual appraisals and PDPs with all the team
To take responsibility for personal development and career paths
To provide a hands-on approach to hospitality teams to ensure continuity of service and service support
To build and maintain excellent relationships between the Kitchen team and front of house team
To implement budget, margin, and labour controls in line with KYN standards
To ensure all end of day and banking procedures are completed according to company policy
To interpret KYN and brand objectives, clarify them with the team and seek to find opportunities to achieve them
To manage Beverage stock in line with KYN's policy
To deputise in the Hospitality Manager's absence and overseeing other departments including Concierge and Housekeeping
To serve alcohol responsibly and adhere to all terms of the premises licence
To comply with KYN's dress code whilst on duty
To be responsible for the health and safety of self, other team members, residents and visitors under the Health and Safety regulations
To report any hazards or potential hazards to the person in charge or take other appropriate action
To comply with COSHH (Control of Substances Hazardous to Health) regulations
To attend all statutory training sessions making certain that practices reflect the learning outcomes of the training
To attend any other training sessions that KYN deem applicable to the role
Adhere to all KYN's policies and procedures

About you:

You will have experience in a similar role within a care home or 4-5-star hospitality venue
A professional, who has proven history of delivering and maintaining standards at the highest level
Experience in managing and maintaining Hospitality systems, such as point of sales and billing systems
A confident individual with a hands-on approach who will lead and inspire the team
You will have experience in implementing and adhering to allergens, Health & Safety/COSSH procedures and guidelines
You will be observant, with an ability to anticipate residents' needs and understanding and know how to adapt your service style to engage with each individual resident and their families
You will be an organised person with strong communication and influencing skills, an approachable manner, an eye for detail and the ability to drive standards that not only meet but exceed expectations and elevate the lives of our residents
You will have the ability to work under pressure, flexibly and consistently
You will be a compassionate, empathetic, kind, and caring individual
Approachable manner and a hands-on attitude
Eye for detail and ability to drive consistent brand standard
Good financial understanding and a proven ability to consistently follow processes and controls accurately to contribute to deliver of business KPI's

Our commitment to you: