Domiciliary Care Manager

St Monica Trust • Full-time • City Of Bristol, GB • 1w ago

Hours: Full time, 37.5 hours per week. This is a multi site role covering the Domiciliary Care services in Bristol and North Somerset.

Salary: Between £52,494 - £59,104 per annum, based on experience

Lead with purpose and thrive in a fast-paced, multi-site environment.

You’re an experienced leader in domiciliary or community care, and you thrive on managing complexity in a fast-moving, multi-site setting. Now, you’re looking for a role where you can amplify your impact while advancing your career. At St Monica Trust, we’re offering you the opportunity to lead with purpose as our Registered Care Manager.

What’s in it for you?

This is your chance to:

Lead across multiple sites, managing diverse teams and services under one CQC registration.
Make a tangible impact, ensuring that every resident receives outstanding care while maintaining operational excellence.
Challenge yourself in a fast-paced role, where no two days are the same, and develop innovative solutions to meet resident needs and grow the service.
Be part of an organisation with over 100 years of history in care, built on values of Connection, Contribution, and Choice.

You’ll take ownership of service delivery, compliance, and growth, working closely with senior leadership to ensure our care services run smoothly and efficiently. From developing care teams to delivering service improvements, you’ll combine strategic thinking with hands-on leadership.

What you’ll be doing

Reporting to the Service Support Manager and Care Director, you’ll oversee a multi-site service under a single CQC registration. This includes:

Leading and managing our domiciliary care teams, including Deputy Care Managers and Care Leads.
Ensuring care team members are fully trained, supported, and empowered to deliver exceptional care.
Building strong, supportive relationships with residents, families, and staff.
Contributing to business growth while maintaining cost-effective and innovative practices.
Being a key contact for safeguarding, audits, and compliance with CQC regulations.

This is a chance to lead with compassion, ensuring that every resident experiences Connection, Contribution, and Choice — the values at the heart of St Monica Trust.

What you’ll bring

We’re looking for someone who:

Has experience managing domiciliary or community care services across multiple sites.
Thrives in a fast-paced environment, with the ability to adapt and deliver in a dynamic care setting.
Holds NVQ Level 4 in Social Care (Level 5 or higher is preferred).
Has a strong understanding of CQC regulations and experience overseeing audits, safeguarding, and compliance.
Is confident managing budgets, coordinating teams, and delivering service improvements.
Brings a passion for working with older people, including those with disabilities or dementia.

Exceptional communication, leadership, and problem-solving skills are essential, as you’ll build strong relationships with residents, families, and teams while driving excellence in care.

Why this role is for you

At St Monica Trust, we believe in supporting our people as much as we do our residents. We’ll invest in your professional growth, offering opportunities to further develop your leadership and management expertise. Join us, and you’ll thrive in a role that’s as challenging as it is rewarding.

If you’re ready to take your career to the next level in a fast-paced, multi-site environment, we’d love to hear from you.

Key Results

Summary responsibilities

Be an ambassador to all those you work with, and care for, living the values of St Monica Trust creating communities where older people flourish and actively engaging with our 10 year strategy plan.
To be registered with the Care Quality Commission as the Domiciliary Care Manager.
Line manage the Deputy Domiciliary Care Managers, and the Domiciliary Care Leads (as relevant to an allocated village).
Ensure through oversight that care team members are suitably qualified and trained to deliver safe and effective care to our residents.
Run a financially viable service, using innovative ways of working to benefit the offering to our residents and grow the business, In line with our purpose of Choice, Connection and Contribution.
Be the key point of contact for residents and their family/friends with enquiries related to their care.
To attend and be available at resident village meetings and contribute meaningful updates to the agenda.
Have the ability to raise as appropriate safeguarding notifications to the associated local authority and CQC for any notifiable incidents within the services.
Have the ability to receive and act on feedback, complaints, concerns and compliments in a timely manner while striving for customer excellence.
Create and maintain working service development plans for each service and lead progress reviews.
Maintain up to date knowledge of the care sector developments, specialist care expertise, demographic and/or political changes and trends that may affect service provision.
Monitor agreed budgets; regularly liaise and review expenditure with line management. This will include the establishment and reporting of performance data as required. Develop growth within each branch
Oversee the storing of accurate records in compliance with Information Governance.
Work collaboratively with the village managers at each location. Develop and maintain clear channels of communication between colleagues across the facilities services (housekeeping, catering and maintenance etc.) at all times.
Be responsible in advising each service based team, to provide an on-call support service for emergency situations out of hours.

Essential

Working knowledge and understanding of the CQC Regulations and the Essential Standards of Quality and Safety, Infection Control, Medication, GDPR, NMCs standards and guidance and the Mental Capacity Act.
NVQ Level 4 or equivalent in Social Care.
Management role within a community care or domiciliary care environment ideally across a multi-site business.
People management skills preferably within a remote management situation.
Confident with using IT Word, Excel, Outlook and electronic systems to over see recruitment, incident and accident reporting, electronic care planning.
Experience of working with older people, those with a disability, and/or dementia in a supervisory/management capacity
Evidence of maintaining own knowledge of legislation, regulatory and industry developments
The ability to audit services in line with the trusts policy and procedures, which will enable external inspections of the services to be compliant.

Desirable