Join Flexecare – Leading with Compassion, Community, and Care
At Flexecare, we’re more than just a care provider – we’re a community-focused organisation committed to improving the quality of life for those we support. Through our Domiciliary Care Service, we provide essential, person-centred support that enables individuals to live independently in the comfort of their own homes.
As a Registered Manager, you’ll play a pivotal role in leading a compassionate and dedicated team. You’ll oversee the delivery of exceptional care, ensuring the operational efficiency and growth of our services, all while nurturing the team’s development and fostering a positive, caring environment.
If you’re a passionate leader who’s ready to make a real, lasting difference in the lives of those in need, we would love to hear from you!
What we provide
Access to company car for all work activities
We care about our staff and their wellbeing by being supportive and understanding
We are committed to helping our employees grow and develop their skills, offering opportunities for career advancement.
Flexecare fosters a collaborative environment where staff skills and dedication are recognised, appreciated, and rewarded.
We’re leading the way in environmentally responsible healthcare and are committed to reducing our environmental footprint.
Excellent salary
Enjoy the stability of fortnightly pay and contribute to our stakeholder pension plan.
Bonus Scheme
What you will do
- Collaborate and Plan: Work closely with the Operations Director and Care Supervisor to establish Key Performance Indicators (KPIs), create daily plans, and update the rota as required.
- Manage Operations: Oversee the day-to-day management of the business, ensuring efficient and profitable operations while upholding the highest standards of domiciliary care.
- CQC Compliance: Hold the CQC registration for the business, ensuring adherence to CQC guidelines and compliance with all regulatory requirements.
- Record Keeping & Reporting: Maintain accurate records, produce regular reports, and investigate complaints from service users, advocates, external agencies, and employees.
- Digital Platform Oversight: Manage and monitor the ‘Digital Platform’ daily, addressing non-conformances through supervision meetings and arranging further training when necessary. If issues are repetitive, initiate Disciplinary Action where appropriate.
- Recruitment & Staff Development: Oversee the recruitment process, actively recruiting new care staff, guiding them through safe recruitment, induction training, and shadowing.
- Business Development: Identify and pursue new business opportunities to support the commercial growth of the service, building strong relationships with local authorities and independently funded clients.
- Compliance & Legislation: Stay informed on operational issues and ensure compliance with health and safety, emergency regulations, legislation, and operational policies.
- Policy & Practice Development: Research and implement evidence-based practices into company policies and procedures.
- Quality Assurance & Audits: Regularly review business operations through audits and reviews, ensuring all client needs are met and policies are communicated and effectively implemented with staff.
- Promote High Standards: Mentor and monitor staff performance through spot checks, supervisions, training (induction & refresher), staff meetings, regular communication, and appraisals to maintain a robust quality service.
- Hands-on Care & On-Call Support: Provide hands-on care during staff sickness, absence, or annual leave. Undertake the on-call rota (1 week in 3) and attend relevant networking and local authority events (e.g., Safeguarding Champion meetings, Infection Prevention & Control meetings).
- Client Assessments & Support Plans: Conduct Initial Assessments, compile Support Plans, perform Risk Assessments, and lead Client Reviews.
- Complaint Management: Address and investigate complaints, following the Complaints Procedure, and ensure thorough documentation and reporting.
- Safeguarding: Respond to Safeguarding issues, documenting actions appropriately and ensuring the protection of vulnerable individuals.
- Multidisciplinary Collaboration: Attend Multidisciplinary Meetings (MDTs) and work effectively with employees, commissioners, key stakeholders, and the public.
- Business Support: Perform any additional duties as requested to support the overall success of the business.
Key Requirements:
- Minimum 2 years of previous experience in a managerial capacity within the domiciliary care sector is essential.
- Proven ability to manage 1,000+ hours per week of care service effectively.
- NVQ/QCF Level 5 in Health and Social Care (or equivalent) is required.
- Accredited Training Qualification (training will be delivered in-house).
- Demonstrated ability to lead, delegate, and mentor staff to maintain high standards of care.
- Strong organisational skills, including experience in producing staffing rotas and managing multiple responsibilities.
- Ability to work flexibly, including extended hours when necessary, and provide hands-on care during staff shortages.
- Reliable, punctual, and committed to upholding the highest standards of care.
- A valid driving license and access to a vehicle are required.
- Work-related car insurance either held or willing to be obtained.
Why Flexecare?
If you're passionate about leading a team and making a meaningful impact in the domiciliary care sector, Flexecare offers a supportive, rewarding environment that encourages growth and development. You’ll have the chance to lead with purpose and contribute to the lives of our clients, ensuring they receive the best possible care.
Apply now! Forward your CV to manager@flexecare.com and take the next step in your career with us.
Equal Opportunities:
Flexecare is an Equal Opportunities employer committed to fostering an inclusive work environment that supports and respects all individuals. We welcome and encourage applications from people of all backgrounds. We do not discriminate based on age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any legally protected characteristic.
If you require any reasonable adjustments during the recruitment process, please contact us. Please note we reserve the right to close the vacancy early should we receive suitable applications. If you do not hear back from us within 14 days, please consider your application unsuccessful on this occasion.
