We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.
If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.
We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Aneurin Bevan University Health Board support flexible working.
Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process
Job Overview
Band 3 Administration Support Officer
37.5 hours per week
Permanent
An exciting opportunity has arisen for a dedicated and enthusiastic individual to provide administrative support to the Torfaen Community Resource Team (CRT) and Neighbourhood Care Network (NCN), primarily supporting the Clinical Assessment Team for Care Homes (CATCH) Team. Torfaen CRT is a multi-disciplinary, intermediate care service, centred on providing patients with care and/or treatment within their own home across Torfaen locality.
Duties include general administrative support to CRT and CATCH staff members, coordinating daily referrals, liaising with GP's, care home staff and wider health professionals, maintenance of databases, processing incoming & outgoing emails. A full description of core duties is available to view in the job description within.
The successful candidate will have the ability to work well as part of a team, be flexible to the needs of the service and demonstrate a commitment to achieving high quality standards of work. Excellent communication and interpersonal skills are required as you liaise with staff members and the wider community multi-disciplinary team.
Administrative and /or secretarial experience within NHS healthcare is desirable.
Main duties of the job
- To provide general secretarial/administrative duties to a high standard
- To act as a first point of contact , dealing professionally and appropriately with telephone referrals and other enquiries for the CATCH Team and CRT Service
- The post holder will be required to work flexibly and independently, referring to their manager when necessary.
- Utilising healthcare IT systems (CWS, Medsecs, WPAS, Civica etc.) and Microsoft IT systems (Word, Excel etc.)
- Responsible for general admin duties including typing of letters
- To ensure confidentiality at all times, only releasing confidential information obtained during the course of employment to those acting in an official capacity.
Working for our organisation
Aneurin Bevan University Health Board is a multi-award winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your speciality or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
Skills & Attributes
Essential criteria
- Good organisational abilities
- Good management skills
- Good verbal and written communication skills
- Ability to adapt to changes in work routine
Desirable criteria
- Ability to work flexibly within a team
- Welsh Speaking
Experience
Essential criteria
- Administrative/secretarial experience preferably within NHS healthcare environment
- Experience of communicating with all levels of personnel
Desirable criteria
- Experience of working in an MDT setting
- Experience of processing orders through Oracle
Qualifications & Knowledge
Essential criteria
- Knowledge of admin procedures, systems & activities
- Vocational Level 3 or equivalent demonstrable knowledge & experience
- Advanced keyboard skills - word processing, Excel & use of a wide range of computer systems
- Trained/competent user of IT applications - Myrddin, CSW, Medsecs, Outlook, Word, PowerPoint, Excel & other databases
Desirable criteria
- Knowledge & understanding of health records function & data protection
- Knowledge of NHS office procedures
