Domiciliary Support Manager
Kingsley Healthcare isn't just a care home group but a provider of Home Care as well as Live in care. We are a family where our passionate individuals are changing lives every day. Winners of the 2024 Health Investors Residential Elderly Care Provider of the Year, we are ranked â for the eighth year running! - among the top 20 large UK care home groups (carehome.co.uk) for our exceptional care, and proudly support over 1,500 residents to live in a safe, welcoming and nurturing environment as well as 200 clients whom we support to remain independent in their own homes.
We are proud to be ranked No.1 in the UK for our commitment to wellbeing at work (Indeed's Better Work Awards 2023) and our sector-leading 4.7 Glassdoor rating, we are also a Real Living Wage employer, ensuring that we reward and value dedication.
We welcome passionate individuals who want to make a difference to our growing family which puts our people and our clients first.
About The Company
Kingsley Healthcare isn't just a care home group, we are a family where our passionate individuals are changing lives every day. Winners of the 2024 Health Investors Residential Elderly Care Provider of the Year, we are ranked â for the eighth year running! - among the top 20 large UK care home groups (carehome.co.uk) for our exceptional care, and proudly support over 1,500 residents to live in a safe, welcoming and nurturing environment.
We are proud to be ranked No.1 in the UK for our commitment to wellbeing at work (Indeed's Better Work Awards 2023) and our sector-leading 4.7 Glassdoor rating, we are also a Real Living Wage employer, ensuring that we reward and value dedication.
We welcome passionate individuals who want to make a difference to our growing family which puts our people and our residents first.
About The Role
As a Support Manager for Kingsley Home Care, your primary responsibility is to provide effective management and leadership support to our established Home Care Branches along with working on and opening the new planned branches within the Eastern Region as well as Nationally.
You will be responsible for ensuring the delivery of high-quality Home Care services, maintaining compliance with regulatory standards, and driving operational excellence across the allocated area under your supervision. This role requires extensive knowledge of Home Care operations, strong leadership skills, and the ability to work autonomously.
Your leadership, support, and mentoring will be instrumental in driving the success of the current branches and aligning its operations with the Kingsley Home Care vision and values. You will also be an instrumental key in the setting up of planned new branches regionally. We will be carrying out supervisions as part of your job role.
Reports to: Chief Operations Officer
Key duties and responsibilities
⢠Work alongside the wider Home Care team in opening new planned branches across the Eastern Region and Nationally. Provide effective leadership and management, including the appropriate people are recruited for the key roles and ensure they are trained to complete their role. Foster a positive and inclusive work culture that aligns with Kingsley's vision and values.
⢠Recruit, train, and mentor Home Care managers and staff, fostering a positive and supportive work environment.
⢠Monitor and manage the financial and business performance of the home care, including budgeting, financial reporting, and business development. Identify areas of improvement and implement strategies to achieve financial targets.
⢠Ensure that the home care is compliant with all applicable laws, regulations, and industry standards. Implement Action plans to maintain compliance and manage risks.
⢠Maintain and enhance the quality of care and environment provided to our clients. Monitor and evaluate care delivery processes and outcomes, and implement improvements as needed.
⢠Build and maintain positive relationships with clients, staff, and external stakeholders, including regulatory agencies, to ensure effective communication and collaboration. Address and resolve any concerns or issues in a timely and satisfactory manner.
Skills and attributes
- Proven managerial experience in Home Care with a focus on motivating teams for exceptional service. To be able to work as part of a bigger home care team planning, registering and opening new branches
- Excellent communicator adept at engaging diverse stakeholders
- Strong grasp of CQC regulations, prioritising client satisfaction and compliance
- Skilled in budget management, ensuring quality service delivery within financial constraints
- Thrives under pressure, adept at multitasking and meeting deadlines autonomously
- Experienced(at least 2 years) in home care management, with a keen understanding of industry regulations
- Inspirational leader with a talent for fostering teamwork and motivation
- Effective relationship builder with a commitment to quality care for clients
Education and qualification
- At least two years experience as a Registered Home Care Manager.
- Level 5 in Health & Social Care (or equivalent)
- Basic training required to fulfil the role
What will you gain?
An opportunity to work with a leading healthcare provider supporting home care managers whilst working with the wider team to register, set up and open planned branches.
The opportunity to develop on current skills
- Kingsley Homecare HQ, Lowestoft, Suffolk
- Pay:: £45,000 per year (depending on experience)
- Type: Permanent
- Shift: Days
- Bonuses as the branch hours increase
Benefits
- Comprehensive induction and training programme.
- Opportunities for career development and progression.
- Employee Assistance Programme
- Blue Light Card Scheme. We’ll reimburse the enrolment fee of this fantastic scheme that offers discounts on holidays, days out and over 15,000 national brands.
- We’ll pay for your full DBS disclosure
- You will be rewarded with bonuses as the branch hours increase *
- Commuting mileage reimbursement *
- 25 days annual leave plus bank holidays entitlement
- Relocation assistance provided
- Company Pension Scheme
- Employee Wellness Health Assured Benefit Program
- Employee Benefits & Discount Scheme
Your right to work in the UK
In accordance with the Asylum and immigration Act 2006 you will need to demonstrate your eligibility for employment in the United Kingdom.
