Servol Community Services is an established charity which provides high quality accommodation and support for adults living with enduring mental health conditions. Our purpose is to help people on their journey to mental wellness, purpose, and independence.

As an organisation we are continually improving, encouraging our teams to succeed and always looking for new ways we can help those we support to reach their goals. Our approach is collaborative, with individuals reassured they are a genuine partner in their own care and recovery.

Servol recognises the importance of lived experience when working with service users with complex needs and welcome applications from individuals who have first-hand experience of mental ill health.

Duties And Key Responsibilities

Undertake the responsibilities of the “Registered Manager” of the Service as required by the Health & Social Care Act 2008 and associated regulations.
Efficiently manage the day to day running of the site and the services provided.
Be responsible for maintaining quality standards in the services they manage, ensuring that all internal and external regulations are met.
To work alongside the Head of Operations to undertake compliance audits, creating action plans and monitoring implementation.
To ensure that monthly performance reports are submitted on time.
To investigate complaints and incidents in a timely fashion, following organisational policy and process. Monitoring and recording of all complaints and incidents is the responsibility of the manager.
Allocate resources and monitor performance to ensure high quality service delivery within the allocated budget.
Take responsibility for proactively managing financial reporting and monitoring/reporting void levels.
To have an oversight of service user payments and income to the unit, ensuring all paperwork is robust and completed in a timely manner.
To take the lead in ensuring all staff are compliant with data security legislation and organisational policy. The manager will be responsible for annual data security/information governance audits and take appropriate action.
Manage all aspects of the staff team and provide sound leadership and guidance to ensure staff have a clear understanding or their role and responsibilities and have adequate support.
Manage the effective recruitment, induction and training of the staff team.
Provide information, guidance and ongoing supervision to enable staff to effectively and safely carry out their roles. Carry out appraisals and monitoring of staff performance.
Identify ongoing training needs and ensure staff are up to date with current best practice.
Maintain training records for all staff, that evidence compliance with training requirements.
Plan and implement sufficient staff, in number and skill mix, to meet service needs.
Maintain continuous professional development and attend training to support this.
Be responsible for the safe delivery of the service in accordance with legislative requirements and Charity policies and procedures.
Carry out duties as "Responsible Officer" for the Service in accordance with regulatory guidelines, the Health and Safety at Work Act (1974) and Fire Regulations.
To act as a role model and champion Servol policies in particular health & safety, safeguarding, GDPR and equality, diversity, and inclusion.
To develop and maintain effective working relationships with relevant external partners to support continuous improvement of services and to identify new business and partnership opportunities.
To work flexibly to meet the needs of the service, including taking part in the management ‘on-call’ rota.

Skills/Knowledge/Experience Required For This Role

Level 5 in Health & Social Care qualification (NVQ/Cache/HNC or equivalent)
Qualification in Line Management or demonstrable experience
Level 3 qualification in Safeguarding Adults (or prepared to work towards)
Extensive experience of working in supported living services and/or residential care services
Experience of working with people with severe mental illness where the diagnosis is complex and may present behaviour that can challenge
Managing HR related issues such as investigations/Hearings and recruitment.
Operating with an external audience, engaging and influencing a variety of stakeholders.
People management and performance, including developing staff and teams.
Strong interpersonal and relationship building skills.
Competent in the use of Microsoft Office 365 and bespoke data management systems
Problem resolution and solution focused with ability to prioritise
Understanding of quality assurance and CQC compliance, safeguarding & risk management.
Understanding of housing legislation and practice.
Being resilient and able to work unsupervised under pressure.
Professional communication and written skills.
Work in a flexible manner - out of hours, travel and overnight stay to services across the country as required.

Interviews will take place on 25th March, so you will need to ensure you are free to attend on this day.

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